Shipping & Returns

Shipping

-After you checkout you will receive an order confirmation via email.

-Orders will ship within 24-48 hours.

-When your order has shipped, you will receive another email with a tracking number. If you do not receive a shipping email with a tracking # please contact us at: therurbanelm@gmail.com.

-We offer free shipping on all orders over $85, all orders under $85 have a flat rate shipping of $6.50!

-Urban Elm Boutique is not responsible for lost or stolen packages. Once the package is received by the carrier, all claims must go through USPS or UPS.

 

Returns/Exchanges

We hope you are satisfied with your order, if something doesn't work out we can fix that!

We accept returns on FULL PRICED ITEMS for STORE CREDIT ONLY.

-Products must be unworn, unwashed, and have all the original tags still attached. 

-If an exchange is possible please contact us immediately to ensure your item/size is available. 

-Items must be returned within 10 days from the date of delivery. Only 3 order returns a year per customer will be accepted. Please email us below to start your return. DO NOT CONTACT VIA SOCIAL MEDIA.

-Once we receive your return or exchange &  meets the requirements stated above you will be issued store credit in the form of a gift card (website) or Account Credit (App) that will be emailed to you.

-If there is any damage to your items during shipping please contact us immediately upon delivery. 

-Shipping costs are nonrefundable & customer is responsible for return shipping. You can request a return label in which $6.50 for shipping will be deducted from your return credit. 

-All sale items Markdowns, Warehouse Sale, Pink Friday, Cyber Monday, Birthday Sale, Black Friday Doorbusters, jewelry, accessories, holiday items, GRAB BAGS, handbags, & gift cards are FINAL SALE.

 

Please contact us at returns@shopurbanelm.com with your name and order number before shipping your return.

 

Send returns/exchanges to: 

Urban Elm Boutique 

1191 S Main St

Plymouth, MI 48170