Shipping & Returns


-After you checkout you will receive an order confirmation via email.

-Orders will ship within 24-48 hours.

-When your order has shipped, you will receive another email with a tracking number. If you do not receive a shipping email with a tracking # please contact us at:

-We offer free shipping on all orders over $85, all orders under $85 have a flat rate shipping of $6.50!

-Urban Elm Boutique is not responsible for lost or stolen packages. Once the package is received by the carrier, all claims must go through USPS or UPS.



We hope you are satisfied with your order, if something doesn't work out we can fix that!


-Products must be unworn, unwashed, and have all the original tags still attached. 

-If an exchange is possible please contact us immediately to ensure your item/size is available. 

-Items must be returned within 10 days from the date of delivery. Only 3 order returns a year per customer will be accepted. Please email us below to start your return. DO NOT CONTACT VIA SOCIAL MEDIA.

-Once we receive your return or exchange &  meets the requirements stated above you will be issued store credit in the form of a gift card (website) or Account Credit (App) that will be emailed to you.

-If there is any damage to your items during shipping please contact us immediately upon delivery. 

-Shipping costs are nonrefundable & customer is responsible for return shipping. You can request a return label in which $6.50 for shipping will be deducted from your return credit. 

-All sale items Markdowns, Pink Friday, Cyber Monday, Birthday Sale, Black Friday Doorbusters, jewelry, accessories, handbags, & gift cards are FINAL SALE.


Please contact us at with your name and order number before shipping your return.


Send returns/exchanges to: 

Urban Elm Boutique 

1191 S Main St

Plymouth, MI 48170